FAQ

Do you ship Australia-wide?

Yes, from stock held here in Australia — no waiting on an overseas container. Shipping is calculated at checkout based on your location.

What's the warranty?

Five years on both the Recess Brush and Recess Flush.

Can my tiler install this?

Yes. Both products include printed instructions and an online install video. The Recess Flush ships with waterjet-ready cutout templates and free DWG files for your tiler or waterjet supplier.

What's the minimum wall thickness needed?

Depends on the product:

Vaux Recess Flush (luxury button): 25 mm minimum
Vaux Recess Brush (built-in toilet brush holder): 140 mm minimum

What tile thickness can I use?

For the Recess Brush, standard tile thickness is 4-10 mm. For the Recess Flush, roughly 6-20 mm. Going thicker with tile or stone? It needs to be ground down from the back first.

What adhesive should my tiler use?

A two-component epoxy or a polymer based mounting adhesive. Any experienced tiler will know what suits your material.

Can these go into a bathroom that's already finished?

Depends what you're installing. The Flush buttons can be retrofitted under certain conditions. The Recess Brush is different and needs to go in during wall prep, before the tiles go on.

Can I get in to service or clean it?

Yes. The covers lift straight off, so the mechanism is easy to access.

Can I tile over it with the same tile as the rest of the wall?

Yes, that's the whole point! The visible part is designed to disappear under the same tile, ceramic or stone you're using on the wall.

Can I order spare parts?

Yes. We keep spares in stock to access when you need them.

How do I look after it?

A wipe with a mild cleaner is all it needs. Skip the harsh chemicals and anything abrasive.

Do you offer trade pricing?

Not currently, but we do offer trade support: DWG and cutout templates, spec sheets on request, and a direct line for project questions. See our For Trade page.